Updated: Feb 28, 2021
Whether you run a cash-only business or want to conveniently serve consumers in a busy shopping center, owning and managing ATMs can be a profitable enterprise. If you struggle to keep up with all of your machines, adding online ATM monitoring can help you protect your investments and scale your operation. If you’re looking for a simpler way to maintain your cash machines, here are a few reasons to consider getting monitoring solutions like online tracking and video capabilities.
How Online Monitoring Will Benefit Your ATM Services
1. Prevent Losses
In cases where customers claim that an ATM didn’t produce the right amount of cash, having a record is essential. Since these claims are often fraudulent, you can use online ATM monitoring to review transactional details, and in turn, determine if a user really received the right amount.
2. Deter Threats & Identify Criminals
When ATM users are aware that they are being monitored, they will be less likely to commit criminal acts—such as theft—or deface the equipment. Those who do commit crimes, however, will be recorded so you can take the proper steps to identify the offender and press charges.
3. Make Changes Remotely
Adjusting the settings of your ATMs—such as surcharge fees—isn’t always easy to do across numerous devices. With online monitoring, you can conveniently update these settings via a remote app from wherever you have a data connection.
4. Detect Tampering Attempts
Online ATM monitoring systems work in real-time so that you always have up-to-date insight on machine activity. When users tamper with the equipment—such as by obscuring the camera or installing a skimming device—your monitoring system will allow you to catch the offense as it happens and take the necessary actions to protect your investment.
5. Resolve Operational Problems
If operational errors like lack of funds or power interruptions prevent your ATMs from working properly, you may not be able to serve customers effectively. Online monitoring systems can alert you to these issues so you can address them quickly and keep users satisfied.
Ensure your customers have access to cash with an ATM from Heath ATM. Email or call us at (800) 849-3029 for a custom quote. Or take advantage of our free ATM placement program.