Customers may take them for granted, but for many small business owners, having a working ATM is vital to keeping customers spending money in their stores. When this machine stops working, it can cost the business owner a significant amount of revenue. If you are a small business owner with an ATM on your premises, here are some of the most common issues to look out for, along with some preventative maintenance tips to help avoid them.
What Are Some Common ATM Issues?
A common issue that affects many ATMs is a malfunctioning card reader. When it’s unable to read the magnetic strip on the back of a credit or debit card, it will be unable to complete the transaction. This can be frustrating for the customer, so they may decide to shop elsewhere that day.
An ATM could also have a faulty dispenser that provides the wrong amount of cash while debiting the customer’s account with the intended amount. This issue could result in the loss of a customer who will have to deal with the bank as well as your business.
What Can You Do to Prevent Them?
Before an issue arises, have a qualified technician perform regular maintenance at least once a quarter to ensure the machine is running right. If it’s malfunctioning regularly, you may need to purchase a new machine with a solid service contract. Make sure your machine is functional to keep your business appealing and safe for potential customers to use.
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